Support
Answers to common questions. Still stuck? We're happy to help — details are at the bottom.
How do reminders work?
Set how often a task is due, and Duekeep schedules a reminder a few days before the date so you have time to act. Reminders are delivered on your device — you can turn them on or off anytime in Settings.
How do I share a home with my family?
Open a home, turn on Allow joining with a code, and share the code or link with family. When they open it, they join as a member and can see and check off what's due — no separate setup needed.
Is my data private?
Yes. Duekeep has no ads and no trackers. Your home's details are visible only to you and the members you invite. See our Privacy Policy for the full picture.
How do I delete my account?
In the app, go to Profile → Delete account. This permanently removes your account and your data. Homes you share with others are handed to another member; homes only you use are deleted. This can't be undone.
Can I use Duekeep on more than one device?
Yes. Sign in with the same method — Apple, Google, or your email link — and your list stays in sync across your devices.
I signed in and my things are missing.
Sign in with the method you first used. Duekeep keeps one account per email address; if you have more than one sign-in method, link them from Profile → Sign-in methods so they all reach the same account.
The barcode scanner didn't find my product.
Not every product is in the public databases we look up. When that happens, just type the name in — the barcode is still saved, so you can find it again later.
Contact us
Can't find what you need? Email us at qzhao.love.liaoning@gmail.com and we'll get back to you.